Refund Policy
Last Updated: 2026-10-18
Scope
This policy applies to prepaid RPForge Credits purchased for use in RPForge. It forms part of the Terms of Service. Credits are virtual service units and do not have cash value; this does not prevent a refund of a purchase when required by law or appropriate under this policy.
Unused credits and cancellation
Unused purchased credits may be eligible for a refund, including whenever applicable law requires one. This includes the credits of a monthly plan's month, for that month's payment. Consumers in the EU/EEA generally have a 14-day withdrawal period for distance contracts, subject to the rules and exceptions for digital content and services. Other jurisdictions may provide additional rights. Contact support with a clear statement that you wish to cancel; no particular wording is required. Receiving credits in your account alone does not automatically remove your cancellation rights.
Monthly plans
You can cancel a monthly plan at any time in your account. Cancelling stops future payments; it does not by itself refund the month already paid, which stays available until it ends. To ask for a refund of a month's payment, contact support as described below. Credits of a month that expired unused at the end of that month are not refunded, except where applicable law requires otherwise.
Credits used for services
Credits already used for AI generation or other delivered RPForge services are generally non-refundable, except where applicable law requires otherwise. If you expressly request performance during a withdrawal period, the law may permit a proportionate charge for services supplied, or loss of withdrawal rights when the relevant conditions are met. We do not treat the checkout checkbox as an unconditional waiver. Rights relating to defective, misdescribed or undelivered services remain available.
Technical errors and missing delivery
Failed generations normally release the credits reserved for them automatically. If credits were deducted because of a verified RPForge technical error and the service was not delivered, we may restore the affected credits or issue a refund where appropriate. Any remedies required by law remain available. Include the generation ID, approximate time and a description of the problem so we can verify the deduction and delivery records.
How to request a refund
Contact support using the email below. Include your account email, purchase date, package, Stripe receipt or payment reference if available, and the reason for your request. Never send your full card number, security code or password. We review payment and credit-usage records and respond through your contact email. Approved refunds are returned through the original payment method where possible, within any legally required deadline; payment-provider processing time may vary.
Fraud, abuse and payment disputes
We may decline requests based on verified fraud, abuse or chargeback abuse only to the extent permitted by law. A good-faith dispute or use of consumer rights is not abuse. Refunded credits may be removed from the balance to prevent duplicate benefit, subject to applicable law. Contact support if a payment or balance appears incorrect.
Mandatory rights
This policy does not limit mandatory consumer rights, statutory withdrawal periods, guarantees or remedies. Where applicable law provides greater protection, that law applies. Nothing here states that all purchases are non-refundable under all circumstances.